Surveillance Policies of our Bangkok, Thailand office
We have standard operating procedures and policies for how we conduct surveillance. We are well aware that many people don't like one or more things in them, and may go elsewhere for their surveillance as a result, so please read thru these before agreeing to cooperate with us.
1. Staying discreet is our top priority.
There are tradeoffs in being discreet vs. aggressive. For example, if we must make a split second decision during surveillance, we would rather lose somebody on a particular day than blow a case. If a case is blown, it can disturb the person of interest, upset your relationship with the person of interest, and end the surveillance at that point, potentially before sufficient evidence has been collected. It is better to keep the case alive to follow again another day.
We are very rarely suspected of surveillance in the field. This is because we have standard operating procedures for surveillance, use trained and experienced staff (though occasionally an apprentice in a more minor role after training, managed by experienced staff), and people normally are not looking out for surveillance.
We have actually followed many people who WERE looking out for surveillance and even practicing standard surveillance detection routines, whereby we were successful and not detected, e.g., people doing illegal or unethical or other sensitive business, as well as just lovers who we have caught on video before and who were already confronted with our video before we resumed following again. However, you should tell us if a person has been followed before.
If a person of interest is engaging in behavior of special interest, e.g., if we are following a wife and she is with another man, then of course we get more assertive in our surveillance. (Indeed, when couples are together, they tend to be even less aware of their environments.)
Sometimes we get a very intense and demanding customer who seems to not understand the differences between Hollywood and the Real World, or else have an unrealistic imagination. For example, they want excessive amounts of video of nearly the person's every move such as following inside multiple go-go bars and taking video within them, or too tricky interactive encounters, or excellent dark lighting videos, etc. We try to filter out and reject these people from the start. Sometimes, we've encountered unreasonable and abusive language (people can get too emotional and/or try to be manipulative) or demand for us to do particular things which go against reasonable policies and for which we may not make an exception, which can end a case and result in a refund of the difference.
We focus mainly on discreetly watching and following. We try to avoid interactions, and keep any necessary ones to the minimum, such as talking with any people in the environment, or even interacting with the person of interest, which we usually try to avoid. We try to discuss any interactive possibilities with the customer in advance.
For example, to find a missing girlfriend, and to confirm that she is in fact at the particular location, customers sometimes want us to send flowers to her and to identify her at that location, that she is the one receiving the flowers herself at the location she specifies. This is not something we recommend, except as a last resort, and with acknowledgement of the risks. (This is one of the oldest tricks in the book ...)
We absolutely will not harass any person of interest nor their innocent liaisons. (For example, one customer blew a case while we were following, against our agreement, then demanded we drive right up extremely close to them. Others have wanted to get back at their partner's liaison who was apparently innocent. People can remove wedding rings.)
2. We have some basic policies which you must agree to. It may vary from case to case, and include:
We do not want to disturb the person of interest, nor any liaison of theirs.
In a personal (not a legal) case, we reserve the option to blur out the face of any liaison in photos and videos sent, e.g., if we are following a wife and she has a liaison with a man, we might blur out the man's face in photos and videos sent. Usually, we don't blur out faces. We decide on this on a case by case basis. In personal cases, occasionally a liaison is a well known person in society, or a sensitive person as regards their profession. In such cases where we blur a face, we are usually okay to show you the raw video or photos in our office, and just not release digital copies of them out of our control. We release photos and videos with blurred faces in such cases.
However, for legal cases, the faces are left intact, generally.
3. You must agree to not reveal our identity to the person of interest, unless necessary, such as a legal case, a police or other official matter, and some other exceptions which you should discuss with us in advance of revealing our identity.
We are not too worried about angry people showing up at our office (though they may be in for a surprise), but we just want to avoid the hassles and annoyances which are not necessary. Such things have happened many times since we went public in 2003. (We have standard operating procedures for handling that, too.)
Bangkok and Thailand may be vast, but they are actually a somewhat small world as regards the expat community. We emphasize the "private" in private investigations.
For a particular kind of case, there might be some additional policies, or some things we should discuss as regards how we should proceed for your particular case. "One size does not fit all."
Often, customers leave all or most of the surveillance operations to us after giving us the objectives and the information needed. We normally analyze the case and may survey the environment, then discuss our strategy with the customer and have a two way dialogue. Occasionally, some customers try to tell us how to do our job. We usually don't take offense at that, and are okay to discuss the pluses and minuses of various approaches, including raising issues of risk which the customer had not considered. You may also discuss with us just how aggressive you want us to be in surveillance, and we can discuss with you any significant risks involved in following any initial directions from you, and may suggest alternatives. The vast majority of cases follow standard operating procedures, but sometimes there are exceptions. We try to remain flexible, but do have our limits in what we are willing to do.
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Our company is located in central Bangkok on Sukhumvit soi 2, within walking distance of the skytrain, between the Ploenchit and Nana stations.
Thailand Private Investigations,
a division of:
Lucky Lion Pride Co., Ltd.
Ploymitr Office Building, Floor 7
81 Sukhumvit soi 2
"The harder we work, the luckier we get."
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Old customers please note: We moved our office from Pakkred, Nonthaburi to the city center. Please do not go out to our old office in Pakkred, on Bond Street. We are no longer there.
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Our office is co-located with Export Quality Services Co., Ltd., aka EQ, which is the same company we previously operated under, but we split off the private investigations business to a daughter company, Lucky Lion Pride Co., Ltd., whereby EQ now focuses on language translation and some other things.
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